Refund policy
Because each UNSERIUS item is made to order, all sales are final. We do not accept returns or exchanges for incorrect size selection, change of mind, or buyer preference.
Please review your order carefully, including the selected size, color, and shipping information, before completing your purchase. A Size Guide is available on our product pages to help you choose the right fit.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@unserius.com as soon as possible after delivery.
Please include your order number, a description of the issue, and clear photos showing the problem. We will review your request and, when appropriate, arrange a replacement or refund at no additional cost to you.
Please do not send an item back unless we specifically instruct you to do so.
Exchanges
We do not offer exchanges for incorrect size selection, color selection, change of mind, or buyer preference.
If you ordered the wrong size or color, a new order will need to be placed separately.
If you received a size or color different from what you ordered, please contact us at support@unserius.com so we can make it right.
Cancellations
Orders may be cancelled within 15 minutes of purchase.
After the 15-minute cancellation window has passed, your order may enter production and can no longer be cancelled or modified.
Please review your size, color, shipping address, and other order details carefully before completing your purchase.
If you experience an issue attempting to cancel an eligible order, contact us immediately at support@unserius.com and include your order number.
Refunds
Refunds may be issued when we determine that an order arrived damaged, defective, misprinted, incorrect, or otherwise qualifies for a refund.
If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.
Shipping charges are non-refundable unless the refund is the result of an error with your order or otherwise required by applicable law.
Lost or Missing Packages
If your order appears to be lost in transit or is marked as delivered but cannot be located, please contact us at support@unserius.com with your order number.
We will review the available tracking information and work with you to determine the appropriate next steps.
UNSERIUS is not responsible for orders delivered to an incorrect address provided by the customer at checkout, except where otherwise required by applicable law.
Your Legal Rights
Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.
Contact Us
If you have questions about your order, a damaged or incorrect item, or this Return & Refund Policy, please contact us at:
We're happy to help resolve legitimate order issues and make sure you receive what you ordered.