Shipping policy
Order Processing
All UNSERIUS products are made to order. Most orders are processed and produced within 1–3 business days after your order is placed.
During periods of high order volume, holidays, product launches, or other unforeseen circumstances, processing may take slightly longer.
Please note that processing time is separate from shipping time.
U.S. Shipping
Estimated delivery times after your order has been produced and shipped are:
Standard Shipping: approximately 2–5 business days
Economy Shipping: approximately 4–8 business days, when available.
Shipping options, rates, and estimated delivery times available for your order will be displayed at checkout.
Orders shipping to Alaska, Hawaii, Puerto Rico, and U.S. territories may require an additional 7–12 business days for delivery.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
International Shipping
International shipping availability and rates are determined at checkout based on the destination.
International orders generally arrive within approximately 10–30 business days after shipment, depending on the destination and local carrier network.
International shipments may also be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for any applicable duties, taxes, or customs charges.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation email after your order has shipped.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Multiple Packages
In some cases, items from the same order may be shipped separately. If this occurs, you may receive multiple packages and separate tracking information.
You will not be charged additional shipping fees after checkout because an order is shipped in multiple packages.
Incorrect Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at support@unserius.com.
We cannot guarantee that an address can be changed after an order has entered production or shipped.
UNSERIUS is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.
Lost, Delayed, or Damaged Packages
Carrier delays can occasionally occur after an order has shipped.
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with the shipping carrier.
If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, contact us at support@unserius.com with your order number and any relevant photos or information so we can review the issue.
Delivery Estimates
All shipping and delivery timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, holidays, customs processing, incorrect addresses, or other circumstances outside of our control.
Questions
If you have any questions regarding your order or shipment, contact us at: